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Frequently Asked Questions

Welcome to our Frequently Asked Questions page!

Contacting Us

Please Note…. Our online and media team only monitor our social media messages Monday – Thursday 9am – 5pm, excluding bank holidays.  The team sometimes have holidays too, so if you don’t receive a reply during these hours, (we don’t use chat bots….)  please please contact our physical stores.  Numbers and emails are just below.

Please also read our FAQ’s below, and contact us through the suggested routes to be sure you get the best response to your query!

 GCC Milton – 07869 469960 / milton@groundscyclecentres.uk

GCC Fineshade – 07888 441564 / Fineshade@groundscyclecentres.uk

GCC Hicks Lodge – 07863 081208 / Hickslodge@groundscyclecentres.uk

General Questions

  1. Are you open?

We are open for hire, sales and service everyday of the year except Christmas Day, and occasions when our site partners must close the entire site due to bad weather (usually strong winds or snow).  Please check our website and individual Facebook pages for specific seasonal opening times, and for posts in periods of bad weather regarding closures.

  1. What are your opening times?

Generally all CC’s are open between 9:30 and 4pm everyday.  HOWEVER please check individual site FaceBook pages for seasonal adjustments to these times:

@GroundsCycleCentreMilton

@GroundsCycleCentreFineshade

@GroundsCycleCentreHicksLodge

  1. Are the bike trails open?

All the on site bike trails are managed by our site partners.  While we try to report any issues through our social media, specific information can be found at:

https://www.miltoncountrypark.org

https://www.forestryengland.uk/fineshade-wood

https://www.forestryengland.uk/hicks-lodge

Questions About Booking Hire

  1. Can I book/reserve bikes online?

Yes, please visit www.bookings.groundscyclecentres.uk .

  1. I want to book online today but the booking system won’t let me.

If you are trying to book a bike for a time which is LESS than 4 hours ahead, you will not be able to do so. The minimum booking period is 2 hours, so you will therefore be unable to book bikes for after 3pm.  Please contact individual sites by phone/text message or WhatsApp if you wish to book bike hire on the day.  Site numbers are on our website and individual Facebook pages.

GCC Milton – 07869 469960 / milton@groundscyclecentres.uk

GCC Fineshade – 07888 441564 / Fineshade@groundscyclecentres.uk

GCC Hicks Lodge – 07863 081208 / Hickslodge@groundscyclecentres.uk

  1. The booking system says you have no availability/bikes are out of stock?

Advance bookings may well be fully booked but we retain a percentage of bikes for walk in hires. Please contact individual sites by phone/text message or WhatsApp if you wish to book bike hire on the day.  Site numbers are on our website and individual Facebook pages.

GCC Milton – 07869 469960 / milton@groundscyclecentres.uk

GCC Fineshade – 07888 441564 / Fineshade@groundscyclecentres.uk

GCC Hicks Lodge – 07863 081208 / Hickslodge@groundscyclecentres.uk

  1. Can I attach tagalongs/child seats/ trailers to my own bike?

No, this is not possible.  Attachments can only be used with our bikes, and this is a condition of our operator’s insurance.

  1. What age/size must my child be for tagalongs/child seats/ trailers?

Tagalongs – your child must simply be able to safely sit on the seat, place feet on the pedals and reach forward to hold onto the bars.

Child Seats – Maxmium weight limit of 22kg.  If your child is tall for their age they may also find the straps do not comfortably fit over their shoulders.

Buggy – maximum combined weight of 36kg, and maximum height is 104cm.

  1. I have booked the wrong location by accident. What should I do?

Please call the site which you wish to visit directly.  Contact details for all sites are on our website and individual Facebook pages.

GCC Milton – 07869 469960 / milton@groundscyclecentres.uk

GCC Fineshade – 07888 441564 / Fineshade@groundscyclecentres.uk

GCC Hicks Lodge – 07863 081208 / Hickslodge@groundscyclecentres.uk

  1. Do you provide helmets?

Yes, these are included without charge.

Questions About Servicing

  1. How do I book my bike in for service?

Please call, email or message the specific site you would like to take your bike to, using the numbers provided.

GCC Milton – 07869 469960 / milton@groundscyclecentres.uk

GCC Fineshade – 07888 441564 / Fineshade@groundscyclecentres.uk

GCC Hicks Lodge – 07863 081208 / Hickslodge@groundscyclecentres.uk

  1. Can you repair punctures / adjust gears / fix brakes / replace headsets? How much would this be?

Please contact your preferred site directly:

GCC Milton – 07869 469960 / milton@groundscyclecentres.uk

GCC Fineshade – 07888 441564 / Fineshade@groundscyclecentres.uk

GCC Hicks Lodge – 07863 081208 / Hickslodge@groundscyclecentres.uk

  1. If I book my bike in for service, how long will it take/ do you do repairs while I wait?

Wherever possible we will assess your bike at drop off(depending on workshop workload), this will offer an indication of the work required but we are unable to offer guarantees of workshop turn around time. We will however communicate with you about any delays or extra work required.

  1. Can you collect bikes for service work?

This depends on location. Please call or message the specific site closest to you, using the numbers provided.

GCC Milton – 07869 469960

GCC Fineshade – 07888 441564

GCC Hicks Lodge – 07863 081208

  1. Do you accept Fix My Bike Vouchers?

Yes we do!

Questions About Buying Bikes

QUESTIONS ABOUT BUYING BIKES

  1. Do you have bikes for sale?

Yes we do!  Please check out our stock availability on www.groundscyclecentres.uk/store .  You can purchase your bike and choose to collect it from any of our stores.

  1. Do you accept Cycle to work vouchers?

Yes, we use:

Cyclescheme

Bike2Work

Green Commute Initiative

Enjoy Benefits

*please note C2W vouchers may only be redeemed against brand new bikes at full RRP